Once the menu is open you can move between options with the arrow keys and select an option with the enter or space keys. Typeahead search is also available.
Air Products Go To Home Page
Air Products Go To Home Page

Accounts Payable Inquiries

MyAirProducts | Payment Inquiry | Invoice Submission Instructions

In order to better serve your needs, Air Products has several ways for suppliers to interact with the payables organization. 
 

MyAirProducts

This easy-to-use, self-service tool gives suppliers real-time access to payment information. This secure web site will only allow you to access information related to your supplier site. 

Register My Account

Please refer to the Supplier Training documents to help you register and navigate in the tool.

You can view:
  • Invoices received
  • Payments sent 
  • Overdue invoices 
  • Payment history
 

Payment Inquiry

In case of overdue invoice questions or issues which are not answered by MyAccount, you may contact our Accounts Payable organization. 

For questions about whether an order is legitimate, please visit our order verification page.

You can contact us through the forms below or through e-mail in each country where we do business.

Americas Region
Air Products Americas Region suppliers with overdue invoice/payment questions or issues that are not answered by MyAccount or the FAQs can submit inquiries to America’s Account Payable Department through one of the following:
North America
Payment inquiries
Invoice inquiries
Other issues
Tax questions
South America
Colombia, Perú, Argentina, Ecuador ([email protected])
Brazil ([email protected])
Chile ([email protected])

Asia Pacific Region
Air Products Asia Pacific Region suppliers with overdue invoice questions or issues which are not answered by MyAccount or the FAQ's may contact the Accounts Payable desk at [email protected]. For India, contact: [email protected]

Europe/Middle East/Africa Region
Air Products EMEA Region suppliers are required to send their PDF invoices (where legally permissible) to the dedicated mailbox for invoices only.

For questions about overdue invoices or other issues which are not answered by the Invoice Inquiry Portal contact the Accounts Payable via the Inquiries Mailbox.

Air Products Entities you are Invoicing
Located in Below Countries 		 Dedicated Mailbox to
send PDF invoice 
Inquiries mailbox 
Belgium 
Netherlands  		 [email protected] [email protected]
[email protected] 
Spain 
Portugal 
Italy 
Morocco 
Algeria 		 [email protected] [email protected]
United Kingdom 
Ireland 		 [email protected] [email protected]
Poland 
Czech Republic 
Slovakia 
Hungary 		 [email protected] [email protected]

[email protected]
  
France 
Germany		 [email protected] [email protected]
[email protected]
Israel [email protected] [email protected]
Bahrein 
Oman 
United Arab Emirates 
Qatar 		 [email protected] [email protected]
Saudi Arabia [email protected] [email protected]
Uzbekistan [email protected] [email protected]

Access our Supplier FAQs page here.
 

Invoice Submission Instructions

Air Products is committed to paying your invoices consistent with terms and conditions, but we need your help to do so. If you would like to be paid on-time, here are things you can do that will help us make that happen:

1. Send your Invoices to the Remit To Address as referenced on Purchase Order
  • Sending invoices to any other Air Products address will delay payment and may require you to re-submit your invoices correctly. 
2. Ensure your Invoice is in accordance with the Purchase Order Terms and Conditions. Non-compliance with these guidelines will result in invoice rejection. 
  • The Air Products’ PO number must be referenced on your invoice.
    If no PO number has been provided for the invoice, please include the email address of the Air Products employee who requested the goods or services. 
  • Only one (1) Air Products’ PO can be referenced per invoice. 
  • The invoice Line Items must match those on the Air Products PO. 
  • Neither invoice quantities nor prices should exceed those on the PO.
  • Where legally permissible, invoices must be submitted via email in PDF format. Each PDF should include only one (1) invoice; however, multiple PDF invoices can be attached to an email.
  • Supporting documentation included with an invoice should be in a non-PDF format (e.g., MS Word, Excel, etc.) or should be part of the PDF invoice file. 
If there are any corrections needed on the Purchase Order, please contact the Buyer/Sourcing Specialist prior to submitting your Invoice. 

Supplier invoices that do not comply with the above requirements will be rejected and returned to Supplier for correction, inevitably delaying payments. 
 
OSZAR »